Shipping Information

• FREE UPS GROUND or FedEX Ground on ALL ORDERS
  Your order will be shipped UPS Ground or FedEx Ground and delivered within 5 to 7 business days (often times sooner!)
  
  
• UPS 2nd Day Air AM® or FedEx 2nd Day® (Guaranteed by noon)
  Selecting the 2nd Day Air Shipping Option guarantees that you'll receive your order before noon of the 2nd business day.
  Please note, that the 2nd Day guarantee applies to orders received before 3:00 PM EST. See Shipping Policies.
  
  
• UPS Next Day Air® or FedEx Next Day Air® (Guaranteed by 10:30 AM)
  Selecting the Next Day Air Shipping Option guarantees that your order will be delivered before noon of the next business day.
  Please note, that the Overnight guarantee applies to orders received before 3:00 PM EST. See Shipping Policies.

• Cost Varies: To minimize your expedited shipping costs, our shipping calculator will indicate your 2nd Day Air or Next Day Air shipping charges based on the weight of your order and your delivery zip code. Charges are calculated during the checkout process and presented to you before payment information is requested.

• Orders received after 3:00 PM E.S.T. Monday through Friday will be shipped the next business day.
• Orders received after 3:00 PM E.S.T on the day before holidays, or anytime Saturday & Sunday will be shipped on the next full business day. Shipping hours are Monday through Friday 7:00 AM to 3:00 PM E.S.T.
• HI, AK, APO/FPO, and International orders will not be accepted at this time due to the high shipping costs.
• Shipping Delays: Orders received prior to 3:00 PM (E.S.T.) during regular business hours will be shipped that same day. Once an order leaves our warehouse it is the sole responsibility of the carrier to deliver the package within the time specified. The carrier should be held responsible for any delays in the delivery of your order.
• Shipping Damage: All orders shipped from our warehouse are shipped in new packaging and contain adequate packaging material to minimize freight damage. However, if the product arrives at your door with the external packaging damaged please examine the contents of the package to determine if the product inside was damaged before signing for your package. Damaged shipments due to mis-handling must be claimed with the freight carrier. If cartons are missing or damaged, please be sure to note this on your freight bill while the driver is present. If you notice concealed damage after the driver has left, keep all the packaging material, and call the freight carrier to return and inspect the damage to file a freight claim. tlcIT.com will replace any product that has a defect in workmanship, but we cannot be held responsible for damages caused by the freight carrier.
• Combining Orders: Once your order is placed on-line we cannot combine the order with any other order previously made.
• Cancelling Orders: Orders may not be cancelled once they are submitted on-line. You may however return your order after you receive it by contacting a customer service rep at csvc@tlcIT.com or 814-696-0779. They will issue you an RMA (Return Merchandise Authorization) number. Please see our Returns Policy for more details.